FAQ

FAQ

Water Damage FAQ

It is very difficult to give a general estimate on water damage restoration without knowing the nature and extent of the damage. Costs can range anywhere from a few thousand dollars to tens of thousands of dollars depending on the area that is damaged, what is affected and what will need to be replaced or restored. When reconstruction is necessary, the materials and labor involved will also add to the overall cost and depend largely on the type and quality of materials used. Giving an accurate estimate requires a comprehensive inspection of the particular site in question.
Some of the signs of water damage are obvious and others are hidden from view or invisible to the untrained eye. If you have visible signs, like a stain on a wall or ceiling, or have recently had a flood or leak, it is likely that there is more damage than what you can see from the surface. Following a flood or leak, the area should be thoroughly checked by professionals with the proper equipment to determine if there is indeed further internal or structural damage. Hidden signs of water damage like mold or structural damage can have serious consequences if left undiscovered and untreated.

Mold can begin to grow immediately in certain cases but in most cases it will take anywhere from 24 to 48 hours. It’s standard in the water damage industry to resolve the issue within 48 hours in order to contain the infestation. Otherwise, the mold has a greater opportunity to spread throughout the property and lead to further damage and costs down the line.

This answer must first be answered from a perspective of safety. Exposure to the water may be hazardous if the water is contaminated by toxic materials or is in contact with exposed electrical wiring. Therefore, it’s always best to wait for the site to be inspected and determined as safe before making contact with the water.

The question of item removal also depends on the situation. In some cases, you may safely remove unaffected items from your home which you want to keep. However, if the item has been damaged, you may not want to touch it for insurance purposes. Speaking to an insurance adjuster would be the best course of action to consider your unique situation and how to best approach it.

Water can give off particularly foul odors depending on its source and which materials it has combined with. We recommend that you avoid contact with the water until it has been tested by a professional water damage restoration company as it may contain toxic materials that are hazardous to your health. The smell could be a number of different things, and through testing, we can determine the source and safely remove the water along with any potential contaminants. All unpleasant odors should be eliminated by the time the restoration project is complete, and if any persist, you should notify the restoration company as well as your insurance company. This could mean the water damage has not been totally remedied and further action needs to be taken.
Yes, we generally bill your insurance company directly for all services rendered. Typically, you will only be responsible for paying your deductible, which is determined in the details of your individual policy. It is important to speak with your insurance company about exactly what is covered under your particular policy, as they will not cover any upgrades or additional items not explicitly mentioned. Knowing exactly what you are covered for will help avoid any potential disagreements over billing between you and your insurance provider.
Our team aims to arrive on site within an hour of receiving your call, but there are sometimes extenuating circumstances. Traffic and the time of the call will affect whether or not we are able to arrive within the hour. However, we will be able to provide you with a more accurate estimate when you call us. We know how urgent the nature of such incidents are, so upon receiving your call, we immediately gather the necessary equipment and start heading your way.
This depends entirely on the individual piece and the extent of the damage. At Mega Restoration, we will do everything we can to restore a piece of furniture that has sentimental value or would be impossible for you to replace. If it is within our power to restore it, we will give it our best effort, but in some unfortunate instances, furniture is simply too damaged to restore to functional use. In these cases, it’s best to replace the furniture with as similar an item as you can find. Ultimately, we try our best to meet the wishes of the homeowner and insurance companies, but some things can never be returned to their former conditions.

Fire Damage FAQ

The most important thing to remember is that you should not enter the building until it is deemed safe! Let the local authorities extinguish the fire and make sure to get a fire report from them for insurance purposes. Then, contact Mega Restoration to begin the fire damage cleanup and restoration process. Our licensed, bonded and insured restoration experts will take over from the moment they arrive and coordinate everything to ensure your home or business is returned to its pre-fire conditions.

This depends on the extent of the damage caused by the fire, smoke and water used during the extinguishing process. It is impossible for us to provide an accurate estimate without first assessing the damage, but our goal is always to get you back in your home and return you and your family to normalcy as quickly as possible. Contact us right away for a free quote!

The cost of restoration projects can vary greatly depending on how extensive the fire was, how quickly authorities were able to extinguish it and how much of the structure will need to be restored or replaced. Contact us and our team will be on site as soon as possible to do a full assessment and provide you with an estimate.

Most insurance policies do cover the cost of restoration in cases of fire, but the details of your particular coverage will vary according to your plan and provider. You’ll want to speak to your insurance provider soon after the fire has been extinguished for a clear explanation of how much of the costs will be covered.

This depends on the extent of the damage and which areas were impacted. There are instances in which families or businesses can remain relatively undisturbed during restoration, but the safety of both those individuals and our team is always our top priority. If you would like to stay despite the noise disturbance and potential odors, that is ultimately your decision. However, if the building is unstable or the fire has impacted the availability of electricity and water, a temporary move is typically the best solution.

Leave it to the experts! As much as we understand that at a time like this, all you want is to return to normal as quickly as possible, we advise against doing anything to the structure unless otherwise instructed. Buildings that have experienced fire damage are dangerous and sometimes actions done with the best intentions can actually make things more difficult for our team. We will be in constant communication throughout the restoration process to solicit any information we may need from you about your belongings or home and be available to answer any questions you may have.

Mold Remediation FAQ

You should contact the mold remediation professionals at Mega Restoration if the patch of mold exceeds 3 feet in length and height. Mold can spread quickly and can be very difficult to deal with if you do it yourself and don’t have the proper materials and equipment. A mold infestation can easily spread behind visible surfaces or spread throughout your home or businesses. Not to mention, cleaning the mold doesn’t address the initial cause of moisture that has allowed the mold to flourish. If you suspect you may have a mold problem, the best way to get true peace of mind is through a professional inspection.

Mold has the potential to pose a threat to both your property and more importantly, your health. An extensive mold contamination can threaten the structural integrity of your home or business. There are a whole host of health issues that have been linked to mold exposure, including respiratory problems, itchy eyes, skin irritation, diarrhea and more. If you notice mold growing in your home or business, avoid direct contact with the affected area and call an expert to avoid more severe issues to either your structure or health.

Mold remediation usually includes a combination of cleaning, removal, demolition and sanitization of the affected areas. Depending on the initial cause of the mold, it may also include addressing sources of moisture like water leaks or ventilation issues. Speak with a mold remediation expert at Mega Restoration to schedule an inspection and initiate the mold remediation process.

Depending on the extent and cause of the mold, the majority of cases are resolved between 1-7 days. An on-site inspection is required in order to determine a more accurate timeframe for your individual case.

The cost depends entirely on the extent of the contaminated area(s) and how much will have to be removed and replaced. Call Mega Restoration today to get a free quote.

Insurance providers usually only cover the cost of mold remediation if the cause of the mold is also covered under your policy. For example, if your policy features flood insurance and your home is contaminated by mold following extensive water damage, the remediation will probably also be covered. However, you will want to speak with your insurance provider directly about your particular situation to determine whether or not they will cover mold remediation costs.

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